PRIVACY POLICY

Introduction

Welcome to Ice Fire Alchemy. Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase from us. By using our site, you agree to the collection and use of information in accordance with this policy.

​

Information We Collect

1. Personal Information

   • Registration Information: When you create an account or register on our site, we collect personal information such as your name, email address, phone number, and shipping address.

   • Order Information: When you make a purchase, we collect additional details such as billing address, payment method, and transaction details.

2. Payment Information

   • We collect payment details, including credit card information, to process your transactions. This information is encrypted and securely transmitted to our payment processor.

3. Log Data

   • When you visit our site, we automatically collect information that your browser sends, including your IP address, browser type and version, the pages you visit, the time and date of your visit, and other statistics.

4. Cookies and Tracking Technologies

   • Our site uses cookies, beacons, tags, and scripts to collect and track information and improve and analyze our services. Cookies are small data files stored on your device.

​

How We Use Your Information

1. To Process Orders

   • We use your personal and payment information to fulfill your orders, provide customer service, and communicate with you about your purchase.

2. To Improve Our Services

   • We analyze log data to understand user behavior, improve our website's performance, and enhance our products and services.

3. To Communicate with You

   • We may use your information to send you updates about your order, promotional materials, newsletters, and other information that may be of interest to you.

4. To Personalize Your Experience

   • We use cookies and other tracking technologies to remember your preferences, tailor our content, and provide personalized recommendations.

5. To Comply with Legal Obligations

   • We may process your data to comply with legal requirements, enforce our terms and conditions, or protect our rights and interests.

​

Sharing Your Information

1. Third-Party Service Providers

   • We share your information with third-party providers who perform services on our behalf, such as payment processing, shipping, email delivery, hosting services, and customer service. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

2. Business Transfers

   • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

3. Legal Requirements

   • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Protection of Our Rights

   • We may disclose your information to enforce our terms and conditions, protect our operations, or protect our rights, privacy, safety, or property, and/or that of you or others.

​

Security

We take the security of your personal information seriously and implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, access controls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

​

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files that are stored on your device. They help us remember your preferences, understand how you use our site, and improve our services. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our site.

​

Your Rights

You have the following rights regarding your personal information:

1. Access: You have the right to request a copy of the personal information we hold about you.

2. Correction: You have the right to request correction of any inaccurate or incomplete information we hold about you.

3. Deletion: You have the right to request deletion of your personal information, subject to certain exceptions (e.g., if we need to retain your information to comply with legal obligations).

4. Objection: You have the right to object to the processing of your personal information, under certain conditions.

5. Restriction: You have the right to request restriction of the processing of your personal information, under certain conditions.

6. Portability: You have the right to request the transfer of your personal information to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at contact@icefirealchemy.com. We may require you to verify your identity before responding to your request.

​

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a visitor under the age of 18, we will delete the information from our records.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will notify you of significant changes by email or through a notice on our website.

​

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: contact@icefirealchemy.com