FAQs
Frequently Asked Questions (FAQs) for Our Silver Jewelry Online Store:
1. Is your silver jewelry made from genuine silver?
Yes, our silver jewelry is crafted from authentic sterling silver (92.5% silver content), ensuring quality and longevity.
2. Are the pieces handcrafted?
Absolutely, all our pieces are meticulously handcrafted by experienced artisans, resulting in unique and beautifully detailed jewelry.
3. Do you offer custom-made pieces?
Yes, we provide the option for custom-made jewelry. Collaborate with our artisans to create a piece that resonates with your style and preferences.
4. How do I determine my ring size?
We offer a comprehensive ring size guide to assist you in finding the perfect fit.
5. What is the shipping time for orders?
Shipping times vary based on your location and the complexity of the piece. Generally, you can expect your order to be delivered within [3 to 5] business days.
6. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on the destination.
7. Is there a warranty for your jewelry?
We offer a 6 months warranty against manufacturing defects. Please refer to our Warranty Policy for more details.
8. How can I care for my silver jewelry?
To maintain the luster of your silver jewelry, store it in a cool, dry place and avoid exposing it to harsh chemicals or excessive moisture. Regular cleaning with a silver polishing cloth is recommended.
9. What if I receive a damaged item?
In the rare event that you receive a damaged item, please contact our customer support within 2 days of receiving the order. We will arrange for a replacement or refund.
10. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier's website.
11. Do you offer returns or exchanges?
Yes, we offer returns and exchanges within 5 days of receiving your order, subject to our Return Policy. Please contact our customer support for assistance.
12. What payment methods do you accept?
We accept major credit cards, UPI, and other secure payment methods. Your payment information is encrypted and secure.
13. Is your jewelry hypoallergenic?
Yes, our silver jewelry is hypoallergenic and suitable for most sensitive skin types. However, if you have known allergies, we recommend a patch test.
14. Can I resize a ring after purchase?
Some of our rings can be resized, while others may have limitations due to design intricacies. Contact us to discuss resizing options.
15. How can I clean tarnished silver jewelry?
Tarnishing is natural for silver. Use a soft polishing cloth to gently clean the jewelry or consider using a specialized silver cleaning solution.
16. What if an item is out of stock?
If an item is temporarily out of stock, you can join our waitlist to be notified when it's available again.
17. Do you offer gift wrapping or personalization?
We offer gift wrapping and personalized messages for select items. Please contact customer care for more info.
18. Can I cancel or change my order after placing it?
We process orders quickly, but if you need to make changes or cancel, please contact us within 2 hours of placing the order.
19. Are the gemstones used in your jewelry genuine?
Yes, we use genuine gemstones in our jewelry. Each piece's description will specify the type and quality of the gemstone.
20. Do you have a physical store I can visit?
Currently, we operate exclusively as an online store. This allows us to offer competitive prices and reach a wider audience.
21. Are there any discounts for bulk orders or wholesale?
We offer special pricing for bulk orders or wholesale inquiries. Contact our sales team for more information.
22. How can I contact your customer support?
You can reach our customer support team through the "Contact Us" section on our website or by sending an email to [email address]. We're here to help!
23. Are the pieces made with sustainable practices?
We are committed to ethical and sustainable practices. Our sourcing and manufacturing processes prioritize responsible production.
24. Can I return or exchange a customized piece?
Unfortunately, customized pieces are not eligible for returns or exchanges, as they are specially crafted to your specifications.